Returns & Exchanges

At FragFlex, we want you to feel confident in your signature scent; if you are not completely satisfied, we offer a 30-day return window for all unused or gently tested beauty products. Our streamlined process ensures that finding your perfect match is risk-free and effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the fragrance or beauty item you wish to return.

• 2.
  Pack Securely

  Place the item in its original packaging, ensuring the bottle is tightly sealed to prevent leakage during transit, and include all promotional materials.

• 3.
  Attach Shipping Label

  Download and print the pre-paid return shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the returned product, your refund will be processed to your original payment method within 5-7 business days.